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Šilalės G. 14B, Kaunas


Rules for purchasing goods in the online store

1. General provisions

"METALITA" UAB, legal entity code 134217143, legal entity registered address Šilalės st.14B  LT-48300 Kaunas, Lithuania (hereinafter - the Company), the rules of the electronic website (hereinafter - the Website) regulate the conditions and procedure for the purchase of goods sold on the Company's Website to buyers (hereinafter - the Buyer).

1.1 These Rules apply to all buyers when purchasing any goods or services on the Website. All persons (hereinafter - Buyers) who use the Company's website and use it to purchase goods sold by the Company must familiarize themselves with these Rules.

1.2 By purchasing the goods offered by the Company, the Buyer confirms that he agrees to comply with the Rules, that is, the Buyer is informed that before completing the order

1.3 The Buyer must agree to these Rules and the privacy policy applied by the Company (as far as it relates to the necessity of fulfilling the order), and if he refuses to do so, the completion of the order and the ordering of the Product are impossible.
By agreeing to the Rules, the buyer confirms that he has the right to purchase goods on the Website.

2. Terms of purchase of goods.

2.1. The goods sold on the Company's Website can be purchased by Buyers:

2.2 natural persons who have reached the age of 16 (sixteen) on the date of purchase;

2.3 legal entities.

2.4 Any person, by approving these Rules, confirms that he has the right to purchase goods on the Company's Website.

2.5 The contract for the purchase and sale of goods between the Buyer and the Company is considered concluded from the moment when the Buyer, after creating a basket of goods on the Website, specifying the delivery address, choosing the payment method and familiarizing himself with these Rules, clicks the "Confirm order" button. The contract is valid until the full fulfillment of the obligations of the parties established in accordance with these Rules.

2.6 After preparing the order, the Company confirms the order by sending the Buyer an e-mail confirming that the Goods have been sent to the Buyer or are ready for collection in the store (depending on which method of delivery of the Goods was chosen).

2.7 Each Agreement (order) concluded between the Buyer and the Company is registered and stored in the Company's database.

2.8 When concluding the Agreement, the Buyer agrees that an electronic VAT invoice of the order with purchase data and other documents will be sent to the e-mail address specified at the time of purchase. The invoice is sent by e-mail. by mail on working days within 3 (three) working days from the moment when the Buyer collects the Goods or the Company hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services).

3. Warranties, termination of contract and return of goods

3.1 The warranty period for each product purchased by the Buyer is indicated on the product description card.

3.2 If the Buyer notices that the purchased item is of poor quality, the item is replaced free of charge with a quality item or, at the Buyer's request, the price paid for the item is returned.

3.3 The Buyer has the right, for any reason, within 14 (fourteen) days from the delivery of the Product to return the Product to the Company and recover the money paid for it. This return policy does not apply to the following product groups:

3.4 For Goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and which are manufactured according to the Buyer's personal choice or instruction, or for Goods which are clearly adapted to the Buyer's personal needs

3.5 Perishable Goods or Goods with a short shelf life.

3.6 Packaged Goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;

3.7 Goods which, due to their nature, are inseparably mixed with other items after delivery;

3.8 Packaged video or audio recordings or packaged software that has been unpacked after delivery;

3.9 For goods that have been used, damaged or have lost their commercial appearance.

3.10 The procedure for returning goods is set in the " Returning goods " section.

4. Delivery of goods

4.1 The goods that are currently in stock are delivered within 3 (three) working days from the receipt of payment for the goods and their delivery. The delivery term for goods that are not in stock is arranged by separate agreement.

4.2 The goods are delivered to the buyer by the Company itself or by a courier service.

4.3 After receiving the shipment of goods, the Buyer together with the carrier must check whether the condition of the shipment is intact.

4.4 If the shipment of goods has been damaged, the Buyer must note it in the goods transfer-acceptance document (bill of lading). After receiving the goods and signing the goods transfer-acceptance document (bill of lading) without comments, it is confirmed that the goods shipment was not damaged and properly delivered.

4.5 Ownership of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

4.6 The price of delivery of goods depends on the size of the shipment.

4.7 If the goods will not be accepted by the Buyer, the Buyer must specify the data of the person who will accept the goods when filling in the delivery information of the order.

4.8 When accepting the goods, it is necessary to present a valid identity document in order to properly identify the Buyer. If the Buyer cannot accept the goods himself, and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Company regarding the delivery of the goods to the wrong person.

4.9 When picking up goods in the store, the Buyer must:

  • specify the order number;
  • provide an identity document.
  • Only the Buyer can collect the goods. If the goods are to be collected by another person, he must be specified as the recipient of the goods when ordering the Goods.
  • If the Buyer is a legal entity, the Company has the right to demand authorization for the collection of goods.
  • The prices for the delivery of goods are listed in the " Delivery of goods " section.

5. Product price, payment and delivery costs

5.1 The prices of the ordered goods are those indicated on the Website at the time of ordering the goods.

5.2 Product prices may change, but such changes will not affect already concluded contracts.

5.3 The prices of goods are presented including value added tax) (VAT) at the rate applicable at a specific time in the Republic of Lithuania. In the event that the amount of VAT changes during the period from the day of the order to the day of delivery, the price may change, taking into account the change in the amount of VAT, except in cases where the Buyer has paid for the goods in full before the change in the amount of VAT takes effect.

5.4 Product prices do not include delivery costs.

5.5 The Buyer can pay for the goods:

5.6 Using electronic banking;

5.7 When paying at the store issuing the goods.

5.8 The Company's account, specified in the preliminary VAT invoice sent to the Buyer, indicating the order number given to the Buyer in the purpose of payment.

5.9 The goods selected by the Buyer are reserved and the Company undertakes to execute the sales contract only when the Company receives a notification from the Buyer's bank about payment for the selected goods. The buyer must confirm the payment order no later than 24 hours after clicking the "Confirm order" button. If the payment order is not confirmed within this period, the Company has the right to consider that the Buyer has abandoned the purchase and sale agreement.

6. Rights and obligations of the parties

6.1. Buyer's rights and obligations

6.1.1 When ordering goods, the buyer undertakes to provide only correct and complete data. If the data specified in the order changes, the Buyer must update them immediately.

6.1.2 The buyer undertakes to use the Website honestly and correctly, not to harm its work or stable operation. If the Buyer does not comply with this obligation, the Company has the right to limit, suspend (terminate) the Buyer's access to the Website without prior warning and is not responsible for any related losses of the Buyer.

6.1.3 The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established by these Rules.

6.1.4 The Buyer undertakes, before starting to use the product (including its assembly, installation, etc.), to inspect it and make sure that the received product is the one that the Buyer ordered.

6.1.5 The buyer must comply with other requirements set forth in these Rules and legal acts of the Republic of Lithuania.

6.2. Rights and obligations of the company

6.2.1 If the Buyer tries to harm the work or stable operation of the Website, the Company may limit, suspend (terminate) his ability to use the electronic store without prior warning.

6.2.2 The Company has the right to temporarily or indefinitely terminate the operation of the Website and electronic commerce without separate notice.

6.2.3 The Company has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

6.2.4 The Company undertakes to create conditions for the Buyer to properly use the services provided by the Website.

6.2.5 The Company undertakes to organize the delivery of goods ordered by the Buyer to the address specified by the Buyer.

7. Liability of the parties

7.1 The buyer is responsible for the correctness of the data provided in the registration form. The buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.

7.2 The Company, to the extent that it does not conflict with the applicable legal acts, is exempted from any responsibility in cases where losses arise due to the fact that the Buyer, disregarding the Company's recommendations and his obligations, did not familiarize himself with these Rules, the privacy policy and other documents specified in these Rules , although such an opportunity was given to him.

7.3 The parties are responsible for the violation of the purchase and sale agreement concluded using the Website in accordance with the procedure established by the legal acts of the Republic of Lithuania.

7.4 The buyer is responsible for the transfer of registration data to third parties. If third parties use the Buyer's registration data, the Buyer is responsible for the actions performed by the third party.

7.5 The Company is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links on the Company's Website.

7.6 In the event of damage, the guilty party compensates the other party for the losses incurred.

7.7 In the event that the Company violates the provisions of these Rules, it is responsible for the damage or losses suffered by the Buyer, which arise as a foreseeable consequence of the violation of these Rules. Damage or losses are considered foreseeable if they are an obvious consequence of the Company's breach or if the Company and the Buyer were aware of such damage or losses when concluding the Agreement.

7.8 The Company shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement, if such non-performance or delay is due to force majeure circumstances.

8. In case of force majeure:

8.1 The Company will immediately inform the Buyer.

8.2 The performance of the Company's obligations arising from the Agreement will be suspended and the deadline for the fulfillment of obligations will be extended for the duration of force majeure. If events beyond the Company's control affect the delivery of the Goods to the Buyer, the Company will arrange a new delivery date after the end of the force majeure.

9. Sending information

9.1 The Company sends all notifications (including advertising information) to the e-mail provided in the Buyer's registration form. postal address.

9.2 The buyer sends all messages and questions to the address specified in the "Contacts" section of the Company's website.

10. Regulation of personal data processing

10.1 The Company undertakes to use the personal data received from the Buyer only for the purposes specified in the order fulfillment and privacy policy.

10.2 The buyer undertakes to properly and consistently familiarize himself with the privacy policy and submit an order to the Company only after making sure that the privacy policy and the terms of these rules are known and understood by him.

11. Other provisions of the rules

11.1 If any of the provisions of these Rules is recognized by a court as illegal, invalid or unenforceable, the other provisions of these Rules remain in full force and effect. Any provision of these Rules, found to be illegal, invalid or unenforceable only in part or to a certain extent, will remain in effect to the extent to which it was not found to be illegal, invalid or unenforceable.

11.2 Unless otherwise stated in these Rules, any delay by the Company in exercising a right under this Agreement does not mean that the Buyer is released from the performance of the obligation or a waiver of this right, and the separate or partial performance of any obligation or the separate or partial exercise of any right does not mean that this obligation does not have be enforced or this right may not be exercised further.

11.3 The laws of the Republic of Lithuania apply to these Rules and relations between the parties under these Rules and they are interpreted based on the laws of the Republic of Lithuania.

11.4 Every dispute, disagreement or claim arising from these Rules or related to these Rules, their violation, termination or validity shall be finally resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

11.5 Consumer disputes are resolved out of court by the State Office for the Protection of Consumer Rights, registered office at Vilniaus st. 25, LT-01402 Vilnius,

11.6 The buyer can submit requests or complaints on the electronic consumer dispute resolution platform

11.7 The Company has the right to change these Rules at any time. The amended rules take effect from the moment of their publication on the Website.